The clinic receives mixed reviews, with strengths noted in timely and effective treatment for various ear, nose, and throat conditions, and the ability to diagnose issues where other doctors may have not. However, there are consistent mentions of staff being perceived as unkind or not fully engaging with patients, and the facility's technology and amenities are not described as cutting-edge. The promptness of service and the location's convenience are highlighted positively, but there are suggestions for improvement in patient communication and facility updates.